Data-Driven CRM Specialist

5 days ago


Melbourne, Victoria, Australia Forever New Full time

In today's fast-paced retail landscape, it's essential to stay ahead of the curve with data-driven decision-making. As a Data-Driven CRM Specialist, you'll be at the forefront of our efforts to drive customer-centric business decisions.

About the Job:

We're looking for a highly skilled professional with experience working with CRM tools, A/B testing methodologies, and campaign optimisation. Your expertise will help us deliver seamless customer experiences across all touchpoints.

Responsibilities:
  • Build and maintain global customer reports and ensure timely distribution to stakeholders.
  • Develop and manage centralised documentation within Confluence to facilitate knowledge sharing across the organisation.

You'll have the opportunity to work on a range of exciting projects, from evaluating existing loyalty programs to developing new customer-centric features. With your analytical skills and attention to detail, you'll help us drive business growth and improve customer satisfaction.

As part of our dynamic team, you'll enjoy a supportive and collaborative environment, with opportunities for professional development and career advancement.


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