Radiation Oncology Scheduling Coordinator
3 weeks ago
We are seeking a highly organized and detail-oriented Patient Scheduling Coordinator to join our team at Icon Cancer Centre Australia. As a key member of our radiation oncology department, you will be responsible for managing and coordinating the scheduling of radiation therapy procedures using ARIA for Radiation Oncology.
Key Responsibilities- Primary oversight for radiation therapy scheduling and bookings
- Respond to emails, phone calls, and IM messages. Make appointment reminder phone calls.
- Provide information to patients regarding preparation for radiation therapy simulation and other upcoming appointments under the direction of the radiation oncologist & radiation therapist.
- Schedule and document accurately in multiple EMR, billing, and computer systems.
- Assist with transportation communication and coordination with outside entities.
- Retrieve and scan patient records and forms into appropriate EMR systems
- Professional communication: answers the phone call, coordinates communication, provides information in accordance with established policies.
- Establish and maintain effective professional working relationships with internal and external customers.
- Provide and maintains patient confidentiality and follows all organisational policies and procedures.
- Other duties as requested by the RT manager, Admin Manager, s or Oncologists.
We are looking for someone with excellent communication skills and the ability to work as part of a team while also managing your own workload. This is a chance to truly own this role and create a positive and dynamic relationship with a wide range of stakeholders who will rely on your excellent time and task management. The role requires a considerable amount of computer work using specialist Oncology systems eg. ARIA for scheduling in addition to the general use of systems such as Charm for medical oncology scheduling. A knowledge of these systems would be an advantage, although training will be provided.
- Ability to provide positive services and interactions with both internal and external customers.
- Multi-tasker, detail -oriented, with the ability to keep up in a fast-paced environment, and adaptable to organisational changes.
- Prioritises work to ensure all details are addressed and complete documentation is entered into the system.
- Supports principles of continuous improvement with enthusiasm and energy.
- Strong computer, problem solving, and organizational skills.Word, Office, Excel & ability to learn new systems quickly.
- Ability to work within a team environmentand independently as necessary.
- Excellent verbal communication, interpersonal, and telephone skills.
- Ability to work in a fast-paced medical clinic.
- Career-Enhancing Training: Access dedicated, industry-recognized pharmacy training courses to boost your career.
- Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.
- Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.
- Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.
- Flexible Work Arrangements: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.
- Novated Lease Options: Access convenient vehicle financing through our partner RemServ.
- Paid Parental Leave: Enjoy paid parental leave as a permanent employee.
- Wellness Support: Utilize resources and tools to balance your psychological and physical health.
- Global Opportunities: Explore exciting international opportunities as part of Icon's expansion.
- Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.
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