Customer Solutions Expert

2 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $120,000

Are you passionate about delivering exceptional customer experiences? Do you have a knack for understanding customer needs and providing personalized solutions?

This role offers the opportunity to work with supportive colleagues and managers who trust and empower you to deliver health solutions and claim resolutions that are meaningful to our customers.

As a valued member of our team, you will be responsible for:

  • Providing individual recommendations of the most suitable health and wellbeing products based on the customer's needs, showcasing the value and benefits of these products for easy decision making.
  • Working within the wider community to develop business and community-based relationships that promote our brand and products and the acquisition of new members.
  • Taking a 'customer-first' approach, you will also:

Assist existing customers in their day-to-day transactions Ensure customers understand the full value of their health insurance product Provide solutions to any identified concerns or needs Educate customers on all the benefits they can access

Our Commitment to Your Success

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people's health, wellbeing, and futures.

Our health is the most important thing we have, and at our organization, caring is at the centre of everything we do - helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people.

That is why we've launched Viva Healthier and Happier - our comprehensive global health and wellbeing program for our employees. It includes all aspects of health - from mental and physical, to financial, social, and environmental wellbeing.

Through the Viva Healthier and Happier program, we're providing health benefits for everyone who works with us, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

Training and Growth Opportunities

We believe in giving you room to grow. At our organization, you get the best of both worlds - support when you need it and plenty of space for personal development.

Dedicated professionals will support you to excel in your role. You'll have access to classroom training, e-Learning, and on-the-floor product knowledge training, as well as to our state-of-the-art knowledge base, Know-It.

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