Strata Claims Professional

1 day ago

Brisbane, Queensland, Australia beBeeSpecialist Full time $90,000 - $110,000
Strata Claims Specialist

We are seeking a highly skilled and experienced Strata claims specialist to join our team. As a key member of our team, you will be responsible for managing and completing Strata site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end-to-end claims experience for the customer.

Key Responsibilities:
  • Deliver professional and excellent service when completing Strata site and desktop assessments, interacting with customers and clients.
  • Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders.
  • Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims.
About You

To be successful in this role, you will need to have excellent communication skills, problem-solving abilities, and a high level of empathy. You must also be able to work effectively in a team environment and provide high-level customer service that is thoughtful and timely.

  • Communicate clearly and concisely with empathy and great listening skills.
  • Solve problems proactively and find solutions throughout the claim journey.
  • Provide high-level customer service that is thoughtful and timely.
  • Have a growth mindset that values continuous learning and absorbs new information and change with ease.
  • Be resilient and focused on achieving positive outcomes for your key stakeholders.
  • Mentor and support your peers to improve the overall service we provide to our valued clients.

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