Regional Service Delivery Leader
6 days ago
The NRMA is seeking a Senior Operations Manager to lead our Roadside Assistance team in the Newcastle region.
Job SummaryThis is a permanent full-time opportunity to lead a team of 20-40 FTE service providers. You will be responsible for delivering high-quality services to our members and strengthening our organisational brand through your leadership and management expertise.
Key Responsibilities:
- Lead a team of service providers across the Sydney Metropolitan area
- Recruit, retain, develop and reward a team of 20-40 FTE service providers
- Manage performance or behavioural issues using coaching, counselling and performance management techniques
- Ensure alignment of objectives and activity across the team
- Sustain effective industrial relationships with local Union Representatives
- Support operational day-to-day Service Delivery activities
- Analyse and monitor financial and commercial information to identify business priorities
- Act as first point of contact for all safety incidents and response
- Implement Quality Assurance activities
Requirements:
- Proven experience in managing service delivery operations within various industries
- Demonstrated experience in managing diverse, field-based teams especially through change and providing effective performance feedback
- Highly developed capability in building and motivating teams and exceptional communication skills
- Negotiation, handling crucial conversations and facilitating resolution skills
- Proven experience of business acumen and front-line implementation of strategic plans
- Ability to foster stakeholder engagement and relationship development
- Valid NSW Driver's License for regular local travel
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