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Sales Support Specialist

2 months ago

Huntingwood, New South Wales, Australia Stratco Full time
About Stratco

Stratco is a leading Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With a rich history spanning over 75 years, we have established ourselves as a trusted partner in the building and construction industries.

The Opportunity

We are seeking a highly motivated and customer-focused Sales Support Officer to join our collaborative trade sales team based in Huntingwood. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our trade customers.

Responsibilities
  • Process customer orders and quotes efficiently via phone and email
  • Prepare accurate and detailed quotes for customer orders
  • Monitor orders and promptly communicate any delays to builders
  • Liaise with sales teams and trade customers on product selections and problem-solving
  • Provide general customer service and sales support
  • Collaborate with team members and other business areas as required
  • Adhere to our critical safety rules and contribute to a safe working environment
About You
  • Experience in an estimating role or a related trade qualification is advantageous
  • Excellent computer and data entry skills
  • Strong customer focus with an eye for detail and a sense of urgency to achieve results
  • Highly developed interpersonal and communication skills
  • Demonstrate a proactive, hands-on attitude with a 'can-do' approach
  • Willingness to enhance the customer experience by working with enthusiasm, energy, and pace
Our Philosophy

We recognize and champion diversity as a cornerstone of our current and future success. We believe that diverse perspectives and backgrounds foster a more creative and productive work environment. Our approach to diversity is centered on embracing everyone.

We place a concerted effort to elevate the representation and influence of women within our organization.

Safety is paramount, and we take every measure to ensure our team members 'Return Home Safe'.