Administrative Repair Coordinator

4 days ago


Homebush, Victoria, Australia Zonda People Full time
Job Description

Administrative Repair Coordinator / Scheduler

We are seeking an experienced and dedicated Repair Coordinator/Scheduler to join our team at Zonda People. As a key member of our team, you will be responsible for ensuring the smooth running of a portfolio of jobs, taking the lead and meeting statutory deadlines.

Key Responsibilities:

  • Extensive interacting and coordinating with internal and external stakeholders, prioritizing and escalating while handling calls from customers.
  • Booking and allocating trades staff for jobs across Sydney and Sydney South and West.
  • Managing a portfolio of up to 60 live projects, ensuring timely completion of repair works and maintaining control over costings versus budget until resolution.
  • Daily communication with customers is paramount in this role, requiring an empathetic and effective listener who can work within required timeframes to provide accurate information as required.

Requirements:

  • Able to be empathic in often pressured customer situations.
  • 2 years in customer service, scheduling, or coordinating role.
  • Superior administrative skills.
  • Advanced Microsoft skills.
  • Able to be multiskilled in a role where no day is the same.
  • Basic understanding of transactional accounts.
  • Strong written and verbal communication.
  • A person with a can-do attitude who thrives on timelines and variety.


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