Administrative Repair Coordinator
4 days ago
Administrative Repair Coordinator / Scheduler
We are seeking an experienced and dedicated Repair Coordinator/Scheduler to join our team at Zonda People. As a key member of our team, you will be responsible for ensuring the smooth running of a portfolio of jobs, taking the lead and meeting statutory deadlines.
Key Responsibilities:
- Extensive interacting and coordinating with internal and external stakeholders, prioritizing and escalating while handling calls from customers.
- Booking and allocating trades staff for jobs across Sydney and Sydney South and West.
- Managing a portfolio of up to 60 live projects, ensuring timely completion of repair works and maintaining control over costings versus budget until resolution.
- Daily communication with customers is paramount in this role, requiring an empathetic and effective listener who can work within required timeframes to provide accurate information as required.
Requirements:
- Able to be empathic in often pressured customer situations.
- 2 years in customer service, scheduling, or coordinating role.
- Superior administrative skills.
- Advanced Microsoft skills.
- Able to be multiskilled in a role where no day is the same.
- Basic understanding of transactional accounts.
- Strong written and verbal communication.
- A person with a can-do attitude who thrives on timelines and variety.
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