Financial Services Expertise

2 weeks ago


Perth, Western Australia beBeeCustomer Full time $66,000 - $86,000

Banking Professional Role

We're looking for a skilled Banking Professional to join our team, focusing on providing exceptional customer service and delivering seamless banking experiences.

About the Job

As a Banking Professional, you'll play a crucial role in meeting customers' end-to-end financial needs, ensuring their satisfaction and loyalty. You'll work closely with colleagues to deliver high standards of customer service, adhering to bank policies and procedures.

Key Responsibilities

  • Meet customer needs through transactional activities, needs-based conversations, and educating them on digital solutions.
  • Collaborate with colleagues to achieve excellent customer outcomes.
  • Contribute to enhancing customer engagement, advocacy, and overall customer value.
  • Support bank programs and initiatives, ensuring compliance with regulations.
  • Actively participate in risk management processes, maintaining awareness of customer profiles.
  • Operate within established branch policies and procedures.

Essential Skills and Qualifications

  • Exceptional customer focus, including retail experience an advantage.
  • Proficiency in using technology and digital channels, working knowledge advantageous.
  • Ability to multitask and adapt quickly to changing situations and priorities.
  • Strong teamwork and communication skills, promoting a collaborative environment.
  • Sound understanding of regulatory requirements and compliance principles.
  • Excellent interpersonal and communication skills.

Why This Role Matters

This position plays a vital part in shaping our customers' financial wellbeing and sustainability. We're committed to fostering a culture of excellence, where employees feel valued, supported, and empowered to deliver outstanding results.



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