Workspace Experience Associate
1 week ago
We are seeking a highly skilled and enthusiastic Corporate Hospitality Specialist to join our team at Hub Australia Pty. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth day-to-day operation of our clubhouse.
Key Responsibilities- Customer Experience: Create personalized experiences for members and guests, showcasing your exceptional customer service skills and attention to detail.
- Cafe Operations: Manage the day-to-day operations of our cafe, including preparing a variety of beverages and maintaining a high level of quality and presentation.
- Event Management: Play a crucial role in organizing and executing workplace events, ensuring seamless execution and guest satisfaction.
- Administrative Support: Assist with aspects of our workspace's day-to-day operations, including opening and closing procedures, conducting space checks, and managing inventory.
- Member Support: Manage day-to-day member and guest questions, enquiries, and booking requests, providing prompt and effective support.
- Experience: At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
- Barista Experience: At least 3+ years of experience as a Barista in a high-volume cafe.
- Customer-Centric Mindset: Strongly embody a customer-centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
- Problem-Solving Skills: Strong problem-solving skills with a creative and pragmatic approach, maintaining a positive and solution-focused mindset in addressing challenges.
- Interpersonal Skills: Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
- Multitasking: Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
- Work-Life Balance: Enjoy a stable Monday-to-Friday corporate schedule, freeing your weekends for personal pursuits.
- Great Place to Work: Join a certified Great Place to Work organization, committed to creating a positive and inclusive work environment.
- Personal Growth: Expand your skills and career trajectory with our comprehensive training and professional development offerings.
- Wellness Program: Enjoy a comprehensive wellness program and lifestyle fund, supporting your physical and mental well-being.
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