Retail Tele Interview Consultant

3 weeks ago


Melbourne, Victoria, Australia Tal Services Limited Full time
Job Summary

We are seeking a highly skilled and experienced Tele Underwriting and Interview Specialist to join our team at Tal Services Limited. As a key member of our retail telephony team, you will be responsible for performing tele underwriting and tele interviews in the retail space, ensuring high-quality service standards and meeting customer requirements.

Key Responsibilities:

  • Perform tele interview and tele underwriting calls as required.
  • Respond to all retail enquiries pertaining to tele underwriting and tele interviews.
  • Plan, organize, and balance tele interview schedules.
  • Ensure all work is completed to agreed service levels and quality standards.
  • Regularly participate in team meetings.
  • Assist with project work, system and user acceptance testing, procedural reviews, and process improvement when required.
  • Engage in creating a supportive team environment while actively sharing skills and knowledge.

About Us:

Tal Services Limited is a leading provider of life insurance and financial services. We value diversity and are committed to fostering an inclusive and equitable culture for all our people. We encourage applications from individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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