Telecommunications Services Manager
2 weeks ago
About the Role
We are seeking an experienced Telecommunications Services Manager to join our dynamic IT team at Team Global Express.
This key position involves coordinating telecommunications services, managing vendor relationships, and driving cost-effective solutions. As a Telecommunications Services Manager, you will collaborate with telco providers, IT suppliers, and internal stakeholders to ensure seamless and efficient service delivery.
Key Responsibilities:
- Engage with telco vendors to optimize operations and improve service delivery.
- Coordinate telco service procurement to achieve optimal service value.
- Analyze data to identify opportunities for cost optimization and enhance telco service utilization.
- Lead quality assurance efforts to ensure service standards are met and issues are addressed.
- Develop and enforce telco policies and governance standards.
- Generate and analyze management reports for telco services.
- Review partner billing invoices on a monthly basis.
Requirements
To succeed in this role, you will need:
- A Bachelor's degree in Business, Commerce, IT, or a related field (preferred).
- Strong understanding of IT and telecommunications principles.
- Excellent written and verbal communication skills for effective stakeholder engagement.
- Proficiency in data analysis and experience using data tools to transform and interpret data.
- Skilled in spreadsheets and analytical reporting.
- ITIL/ITAM certification is a plus.
What We Offer
We offer:
- A competitive salary above industry standards ($80,000 - $110,000 AUD per annum).
- Ongoing upskilling and training to support your career development journey.
- Flexible work arrangements, including the option to work from home.
- Inclusive parental leave policy that supports all parents and carers.
- Peer recognition awards to acknowledge outstanding contributions.
About Us
Team Global Express is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're committed to transforming our operations and striving towards becoming an Environmental, Social, and Governance leader by 2030.
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