Service Delivery Innovation Leader

10 hours ago

Wagga Wagga City Council, Australia beBeeTransformation Full time $206,852 - $274,000
About the Role

The Senior Leadership position of Director, Service Delivery drives modernisation of ICT services and shapes a customer-focused service-oriented operating model.

This leadership role leads the evolution of web, applications, and integration platforms, driving innovation in user experience, learning technologies, and CRM systems.

  • Leads large-scale service delivery teams in complex environments
  • Drives digital transformation and customer-centric service models
  • Manages vendor relationships effectively
  • Built strong stakeholder relationships and navigated change with confidence
  • Applied ITIL and other service management frameworks to improve performance and accountability
About Us

We are a distributed yet connected community welcoming and engaging with people across Australia and the world.

Harnessing technology, we thrive as a community true to the character of regional Australia, collaborating with others and harnessing our gumption and soul.

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