Employment Services Specialist

3 weeks ago

Mandurah, Western Australia Workskil Australia Ltd Full time

About the Role

The Employment Services Specialist will be responsible for the case management of an allocated caseload with a prior offender history, with the objective of finding them employment. The role will consist of case management with a focus on improving the customers' capacity to work by stabilising non-vocational issues and building vocational skills and experience.

The role will also include undertaking 'reverse marketing' of customers to suitable employers and running of group based job search sessions to motivate and promote further job placements for customers. The right person for this role will possess a genuine passion for recruitment and working with those in need, an ability to meet individual targets and contribution to a strong site team.

This role is being offered on a full time, ongoing basis and will be based at our Mandurah Site.

You'll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full-time employee in addition to the ability to salary package.

About You

To be successful in the role you will be able to:

  • Demonstrate a passion and drive for helping people find employment;
  • Demonstrate outstanding interpersonal skills and ability to develop positive relationships with a diverse range of customers, employers and staff;
  • Demonstrate the ability to assess, match and refer customers to appropriate job opportunities and to advocate directly to employers;
  • Demonstrate the ability to achieve individual targets and work to clearly defined KPIs;
  • Demonstrate a minimum typing speed of 30 WPM;
  • Demonstrate strong administration skills and IT literacy, data entry and typing skills, Word, Excel and Outlook experience;
  • Demonstrate attention to detail ability to work under pressure; and
  • Demonstrate previous experience in the employment services or call centre industry or similar will be highly regarded.

You will also be required to:

  • Have a minimum Certificate IV in Employment Services or Career Development or willingness to study; and
  • Have experience in Employment Services or a related Service industry.

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team.

We work hard every day to:

  • Work with our Customers to secure great long-term job opportunities.
  • Meet the labour needs of business and industry through quality recruitment services at no cost.
  • Assist businesses with diversifying their workforce.
  • Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
  • Deliver work experience projects to the community.

We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

About your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered.

We are an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

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