Administrative Support Specialist

2 days ago

Sydney, New South Wales, Australia beBeeAdministrative Full time $84,000 - $135,000

Job Title:

Administrative Support Specialist

The Customer Resolution Team is seeking an Administrative Support Specialist to provide administrative and support services to support the effective operation of our customer outcomes team. This role will involve records management, routine correspondence, meeting and event coordination.

Key Responsibilities:

  • Monitor and triage queries, complaints and communicate with relevant parties as required.
  • Utilize case management systems to record and monitor the outcomes of complaints, develop reports, analyze and interpret data.
  • Promote positive working relationships with internal and external stakeholders.
  • Prepare daily, weekly and monthly reports as required by the customer resolution team to assist in operational reporting.
  • Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
  • Update and maintain records and databases, complying with administrative systems and processes.
  • Provide administration assistance and exercise discretion and confidentiality to support the achievement of business objectives.
  • Extract data from multiple sources and consolidate for reporting for further analysis.

Requirements:

To be successful in this role, you will have experience in a similar administrative support position. Prior experience and/or understanding of workers compensation legislations and SIRA standards of practice is highly regarded. You should also have a good foundation of experience with Microsoft Office suite (Excel, Outlook, Word, PowerPoint, One Note) and experience with Salesforce CRM, QLIK dashboards, Guidewire, Genesys or other reporting and claims management software - preferred but not essential.

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