Equipment Support Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeLaboratory Full time $130,000 - $180,000
Job Title:

Technical Applications Specialist

About the Role:

We are seeking a highly skilled technical specialist to deliver outstanding customer experiences through exceptional pre-sales and post-sales support for laboratory equipment.

Key Responsibilities:
  • Deliver technical support for laboratory equipment products, addressing customer inquiries through face-to-face interactions, telephone calls, or email communications.
  • Become a trusted advisor by building strong relationships with customers through expert advice and support.
  • Collaborate with commercial teams to support opportunity conversion and large opportunity management.
  • Partner with product managers to create collateral that highlights product benefits and applications.
  • Assist with field-based and virtual product demonstrations and training, providing support and expertise to ensure effective product use.
  • Deliver comprehensive product training for colleagues, incorporating new product introductions, competitor profiling, and market updates.
Requirements:
  • Bachelor's or Master's degree in a scientific discipline preferred.
  • Minimum of 3+ years of industry or related work experience.
  • 1+ year of working with laboratory products preferred.
  • Experience in a customer-facing role and/or providing technical presentations is strongly preferred.
  • Extensive hands-on experience with laboratory equipment products and applications.
What We Offer:
  • A competitive salary and performance-related bonus structure.
  • Exposure to new technologies at the forefront of the market.
  • Development opportunities as part of a rapidly growing global organization.

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