City Store Manager
4 weeks ago
Kuwaii is a Melbourne-based fashion brand that prides itself on creating high-quality, intelligently designed clothing and footwear for women. Established in 2008 by designer Kristy Barber, Kuwaii is known for its unique and romantic aesthetic, with a focus on form and function.
Our brand is built on the principles of slow fashion, with a commitment to making beautiful, long-lasting products that are made with love and care. We believe in the importance of supporting local communities and promoting sustainable fashion practices.
Job SummaryWe are seeking an experienced Store Manager to join our team at Kuwaii. As a Store Manager, you will be responsible for the overall performance of your department, including driving sales, improving customer service, and maintaining a high level of presentation.
You will be a role model for the team, demonstrating superb sales leadership skills and building a highly motivated team. You will also be responsible for providing feedback to the General Retail Manager and Designer, and working with the Retail Operations Manager to strategically improve customer experience and product offerings.
Key Responsibilities- Maintain the highest level of customer care and operational performance of your boutique.
- Consistently drive sales through communication and motivation.
- Uphold the Kuwaii brand by providing leadership, coaching, and performance feedback to all team members.
- Effective management of inventory and financials, loss prevention, and average sale amount.
- Work with and provide feedback to the Retail Operations Manager and Designer/Owner to strategically improve customer experience, product, and services.
- Develop an innate understanding of the customer profile for the store to enhance upsells, promotional opportunities, and increase sales.
- Manage VIP customer engagement, nurturing existing VIP clientele and generating new VIPS.
- Maintain consistent communication levels with internal and external customers, head office, and other stores.
- Provide feedback on opportunities on product and seasonal store buys.
- To lead by example in the level of customer care and company culture.
- Maintain a consistently exceptional level of presentation and set an example to our other team members.
- Manage Kuwaii events in store.
We are looking for a strong and experienced Store Manager who is passionate about slow fashion and committed to delivering exceptional customer service. You will have a proven track record of managing a retail store, with a focus on sales, customer service, and team leadership.
You will be an excellent communicator, with strong interpersonal skills and the ability to lead and mentor staff. You will also have a strong understanding of the fashion industry and a passion for promoting sustainable fashion practices.
What We OfferWe offer a competitive salary and benefits package, as well as the opportunity to work with a unique and innovative fashion brand. You will also have the chance to see and drive change, working with a small management team to shape the future of Kuwaii.
We are committed to investing in the growth and development of our team members, with opportunities for training and professional development. You will also have access to a range of benefits, including generous discounts and product bonuses.
How to ApplyIf you are a motivated and experienced Store Manager looking for a new challenge, please submit your application, including your cover letter and resume. We look forward to hearing from you
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