Case Manager
2 months ago
About the Role
As a Long Tail Case Manager at 1602 DXC INT SVCS VIC PTY LTD, you will play a critical role in managing workers' compensation claims beyond 78 weeks. Your primary responsibility will be to ensure ongoing support and review the entitlements of injured workers.
Key Responsibilities
- Entitlement Determination: Assess medical reports, rehabilitation progress, and vocational assessments to determine the worker's capacity to return to work.
- Communication and Customer Service: Provide clear, empathetic communication to injured workers, employers, and healthcare providers, ensuring all parties are informed about the claim status, treatment plans, and return to work expectations.
- Coordination of Medical Treatment: Work closely with healthcare providers to ensure injured workers receive appropriate medical treatment, including approving treatment plans, scheduling appointments, and monitoring progress.
- Payment Processing: Process payments for medical treatment, disability benefits, and other expenses related to the claim in a timely and accurate manner.
- Case Conferences and Reviews: Participate in case conferences with stakeholders to evaluate progress and make informed decisions about the claim.
- Documentation and Compliance: Maintain accurate records of all interactions, decisions, and progress related to each claim, ensuring compliance with regulatory requirements and company policies.
- Continuous Learning and Improvement: Stay updated with industry trends, legal changes, and best practices in workers' compensation case management to provide effective support and navigate complex situations.
Requirements
- Strong analytical and reasoning skills.
- Ability to plan and organize work effectively to manage timeframes and priorities.
- Experience working concurrently across multiple technology platforms.
- High level of organizational skills and attention to detail.
- Excellent written and interpersonal communication skills.
- Ability to work effectively within a team in an office-based environment.
- Exceptional customer service skills with a focus on delivering high-quality outcomes.
- Sensitivity to issues related to people with medical, cultural, and social needs.
- Australian Citizenship or Permanent Residency required.
Preferred Qualifications
- Previous experience in workers' compensation case management or a related field.
- Knowledge of workers' compensation legislation and regulatory requirements.
- Relevant qualifications in allied health, social work, or a related discipline.
About DXC
DXC Technology is a leading provider of IT services and solutions, helping global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
Your Working Environment
We offer a virtual-first approach, allowing our teams to work from anywhere while maintaining a sense of community and connection. Our diverse range of employee interest and social support groups ensure you'll never feel alone, and our 'people-first' mindset prioritizes your well-being and growth.
Our Culture and Benefits
We're committed to building better futures for our customers, colleagues, environment, and communities. Our inclusive culture celebrates diversity and recognizes the unique contributions of our people, driving our results and company growth.
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