IT Training Manager for South Eastern Melbourne Council
2 weeks ago
We are seeking an experienced IT Training Manager to join our team at M&T Resources.
About the Role:The One Council Training Implementation Officer will be responsible for designing, developing and implementing a comprehensive training program to support the One Council initiative. This includes ensuring that training aligns with the organisation's strategic objectives, incorporates best practices and meets the needs of diverse stakeholders across all departments.
Key Responsibilities:- Develop a comprehensive training approach for the OneCouncil program, ensuring it aligns with desired program outcomes and meets the training needs of all stakeholders.
- Use the ADDIE model framework to plan, design, deliver and review the training program.
- Ensure training content is relevant, engaging and incorporates best practices in adult learning and organisational development to maximise knowledge retention and learning satisfaction.
- Regularly review and update training materials to reflect organisational changes and evolving best practices.
- Work closely with relevant Project teams and subject matter experts to conduct training needs assessments to identify learning gaps and develop training solutions to meet specific needs and learning styles.
- Align training implementation approach with current organisation practices in learning and change management.
- Act as a point of contact for employees and leaders seeking information or support regarding the OneCouncil training program.
- Coordinate and facilitate training sessions, workshops and courses for staff at various levels across the organization.
- Utilise a range of training delivery methods, including e-learning, Instructor-led training (classroom & virtual), and blended learning, to maximise engagement and knowledge retention.
- Design and lead Train the Trainer training sessions to selected subject matter experts to enable them to train other Casey staff.
- Monitor and evaluate the effectiveness of One Council training programs through feedback, assessments and performance metrics, and make necessary adjustments to improve outcomes.
- Work closely with the program change management team to ensure training initiatives support overall change management efforts and contribute to a smooth transition to One Council.
- Develop and implement feedback mechanisms to measure training effectiveness and participant satisfaction.
The estimated salary for this role is $85,000 - $110,000 per annum, depending on experience.
In addition to a competitive salary, we offer a range of benefits including hybrid work arrangements, attractive hourly rates and opportunities for professional development.
Requirements:To be successful in this role, you will need:
- Certificate IV Workplace Training and Assessment or a similar professional qualification
- Demonstrated experience in leading the development and successful implementation of training programs for an IT Transformation Program, such as ERP or CRM implementation.
- Experience in change management within a government or public sector environment.
- Knowledge and experience in developing plans based on recommendations and requirements, providing necessary guidance to the project.
- Expertise in training delivery (e.g., Train the Trainer, hybrid models) and evaluation for successful outcomes.
- Experience in analysing data from multiple sources to conduct training needs analysis and make recommendations.
- Effective written and verbal communication skills, capable of explaining complex concepts in a clear and concise manner.
- Strong and engaging facilitation skills in presenting and delivering coaching and training to large groups.
- Proactive problem-solving skills to address training challenges and user concerns.
- Strong collaboration and teamwork abilities to work effectively with cross-functional teams.
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