Enterprise Account Executive

2 months ago

Melbourne, Victoria, Australia Corpay Full time

About the Role

The Enterprise Management Team at Corpay is seeking a driven and customer-focused Enterprise Account Executive to join our team in Singapore, Melbourne, or Sydney offices. As a key member of our team, you will be responsible for building and maintaining long-term relationships with major corporate customers and our global partners and payments clients across the APAC region.

Key Responsibilities

  • Manage all aspects of strategic accounts to maximize customer retention and commercial value by understanding customer needs, satisfaction, and delivering industry-leading service and solutions to meet customer needs.
  • Prepare payment and beneficiary files in the correct format, which may take up to 50% or more of the time.
  • Occasionally, you may be required to perform dealing functions such as booking of deals, deal offsets, return of funds, etc.
  • Achieve monthly key performance metrics, productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
  • Provide outstanding customer service, troubleshoot, and resolve service and minor technical problems for customers by asking appropriate questions.
  • Educate customers on active product features, service offerings, billing, charges, and product value.

Qualifications & Skills

  • 2 to 5 years' previous experience in a Customer Support role.
  • Cross-border bank payments knowledge will be highly regarded.
  • Work experience in Back Office or with the Operations Team in transaction banking or FX payment providers is highly preferred.
  • Expertise in using the functions and formulas in Microsoft Excel for data file preparation.
  • Expert communicator, confident in building long-lasting and trusted relationships with key accounts, customer stakeholders, and partners.
  • Able to negotiate and present at all levels of the organization, including executive and C-level.
  • Ability to manage multiple projects simultaneously, work well under pressure, and have a strong eye for detail. Solid CRM software experience is essential.

About Corpay

Corpay is a global leader in business payments, laser-focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

  • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
  • Valuing each person's unique perspectives and individual contributions.

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