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Shift Team Lead

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Key Responsibilities

The Shift Supervisor plays a crucial role in the restaurant as a trainer, coach, and mentor to crew-level employees. Reporting to the Restaurant Manager, this position is responsible for embodying our values of Guest Obsession and People Power, delivering exceptional service to guests and fostering an environment that promotes safe working conditions.

  • Lead and supervise shifts to ensure seamless operations.
  • Ensure adherence to safety and operational standards.
  • Provide training and coaching to team members.
  • Support sales growth through outstanding service and suggestive selling.
  • Execute the National Marketing Plan to enhance customer experience.
  • Encourage a culture of inclusivity, trust, and accountability.

This role requires someone who possesses:

  • Experience in retail or hospitality.
  • A passion for training, coaching, and mentoring team members.
  • A Guest Obsessed mindset and commitment to exceptional service.
  • Values that align with ours: People Power, Guest Obsession, Stronger Together, Make a Difference, and Growth Mindset.
  • High energy and a strong sense of urgency.