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AI-Driven Workplace Solutions Specialist
2 months ago
Overview
Are you motivated to assist organizations in enhancing their workforce, optimizing the employee experience, and achieving outstanding results through the devices and applications they prefer, now augmented by the revolutionary capabilities of AI? We are looking for professionals to lead clients through substantial transformations as we integrate generative AI via Copilot, Copilot+ PCs, and Windows in the Cloud. Microsoft is at the forefront of this transformation, empowering businesses to rethink their operations for success in this new landscape. With AI integration, both physical Windows devices and Cloud PCs provide unmatched flexibility and efficiency, facilitating a smooth transition between on-site and remote work settings. Join us in enabling organizations to harness AI for improved workflows, drive innovation, and secure their operations, all while delivering a familiar and robust Windows experience across any device.
Microsoft's mission is to empower every individual and organization on the planet to achieve more. As employees, we unite with a growth mindset, innovate to empower others, and collaborate to realize our collective objectives. Each day, we build on our values of respect, integrity, and accountability to foster a culture of inclusion where everyone can thrive both at work and beyond.
Team Purpose
As a Copilot Technology Specialist within the Modern Work Business, you are at the forefront of progress and a driving force for change. Your proficiency in promoting Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement, and Viva solutions in a secure and compliant manner is not merely a role; it is a mission to transform the workplace. You are dismantling technical barriers while shaping the future of secure productivity and collaboration. Your insights and innovations are influencing how organizations function, ensuring they flourish in a digital-first environment. As part of this elite team, you are not only empowering our clients with the capabilities of AI but also safeguarding their path into the future. A commitment to excellence is what makes Microsoft's Modern Work team an exceptional workplace. Together, we will establish a legacy of innovation, trust, and steadfast dedication to excellence.
Job Purpose
As a Modern Work Copilot Technical Specialist (Copilot TS), you will be at the leading edge of the clients' AI journey; assisting clients in embracing, expanding, and adopting Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker, Viva, and other related technologies. You will refine your technical expertise and broaden your understanding of the extended ecosystem of solutions, ensuring seamless integration and maximum impact. This role serves as your gateway to accelerate your career growth, where you will not only enhance your technical skills but also deepen your business acumen, positioning you as a leader in the transformative journey of AI.
Your primary objective is to secure the technical endorsement of clients to purchase and utilize our technology. You will collaborate within a team, enabling clients through digital transformation by leveraging the Modern Workplace of Microsoft 365. Copilot TSs are expected to both own and win the clients' technical decisions, as well as identify new opportunities through their connections and ongoing projects for sales teams to pursue further. As a Copilot TS, you will work within a virtual team of technical, partner, and consulting resources to help educate your clients at a technical level, demonstrate, and validate our solutions, and secure the technical decision allowing the team to achieve or exceed quarterly Microsoft 365 suite, Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker, and Viva sales/usage targets in your accounts. Being part of this team will enable you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies.
This role offers flexibility, allowing you to work up to 50% from home.
Qualifications
What skills do you need to have?
There will be numerous opportunities for you to learn and grow in this role and at Microsoft. However, to effectively fulfill the purpose of this role, these are the core skills and experiences you should possess from day one:
- Required/Minimum Qualifications
- 5+ years of technical pre-sales or technical consulting experience
- OR Bachelor's Degree in Computer Science, Information Technology, or a related field AND 4+ years of technical pre-sales or technical consulting experience
- OR Master's Degree in Computer Science, Information Technology, or a related field AND 3+ years of technical pre-sales or technical consulting experience
- OR equivalent experience.
Skills & Capabilities:
Advising Client Technical Decisions - Eg: Consultative Selling, Strategic Technical Planning, Technical Sales
Building Stakeholder Relationships - Eg: Relationship Management, Trusted Technical Advisor
Demonstrating Microsoft Solution Capabilities - Eg: Cloud Platform, Cloud Security, Pilots and Proof of Concepts (PoCs)
Readiness for Deployment - Eg: Architecture Design, Problem Solving, Project Management
Responsibilities
- Scale Copilot's and Teams Customer Engagements: You will proactively and independently reach out to clients using your knowledge of customer context; expertise in Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, in-depth knowledge in Frontline Worker enablement, and Viva solutions; along with other technical and industry knowledge. You will lead technical discussions with clients and establish rules of engagement (e.g., role boundaries, handoff strategies) for extended teams including partners and CSU, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, customer investment funding [ECIFs]) and leveraging foundational knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites).
- Build Strategy for Copilot's and Teams: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors in the Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement, and Viva solutions space. You will gather customer feedback, specific Microsoft Teams solutions, and their context in a competitive landscape and deliver core competitive knowledge back to engineering teams to enhance Microsoft Teams and Copilot capabilities and to develop competitive strategies.
- Solution Design and Proof of Concept for Copilot's and Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Copilot for Microsoft 365, Copilot Studio, Microsoft Teams Meetings, Teams Premium, Frontline Worker enablement, and Viva solutions, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
- Change Management and Adoption: Copilot TS needs to drive adoption and change management by developing a clear strategy and execution plan e.g., readiness assessments, value realization, and optimization.
- Capability in conducting pilots to confirm the Copilot for M365 strategy and value proposition, preparing the environment for deployment, and defining enterprise deployment programs.
- Collaborator and orchestrator: You will work in a virtual team and drive technical solutions to ensure the success of clients and Microsoft.
- Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with clients, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Copilot for Microsoft 365 and Microsoft Teams products and services.
- Leverage Partner Ecosystem: You will act as the liaison between the partner and team, facilitating partner resources and processes. Identifying Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, devices, Frontline Worker, and Viva skill and resource gaps and providing feedback to internal teams.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry-leading healthcare, Educational resources, Discounts on products and services, Savings and investments, Maternity and paternity leave, Generous time away, Giving programs, Opportunities to network and connect.