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Technical Support Analyst

3 weeks ago

Melbourne, Victoria, Australia beBee Careers Full time
Technical Support Analyst

We are seeking a Technical Support Analyst to join our team. The successful candidate will be responsible for providing technical support to various business units across our SaaS applications.

The ideal candidate will have a strong understanding of corporate applications and experience working with SaaS vendors. They will be responsible for managing incidents, resolving service requests, and developing knowledge base articles for staff.

The successful candidate will work closely with SaaS vendors to prioritize requests and participate in regular vendor meetings. They will also be responsible for collaborating with the IT team to ensure seamless integration of new technologies.

Key responsibilities include incident management, service desk management, and service request management.