Digital Experience Architect

4 weeks ago


Sydney, New South Wales, Australia ResMed Full time
Transforming Health Experiences at ResMed

ResMed is revolutionizing the way people interact with their well-being, and we're seeking a visionary leader to craft intuitive digital journeys that empower users to take control of their health.

The Challenge

We're building a connected health ecosystem that integrates online and offline touchpoints, engaging all five senses. As the leader of Omnichannel Experience, you'll oversee a team that delivers seamless and immersive experiences, aligning with customer needs and expectations.

Key Responsibilities
  • Lead a team to design and deliver omnichannel experiences that exceed customer expectations.
  • Collaborate with CX leadership to develop well-considered, desirable, and usable touchpoints that fit into the overall customer experience.
  • Emphasize delivery-focused innovation, integrating offline and online experiences to create a cohesive brand personality.
  • Navigate complex markets, such as China, to build and orchestrate experiences of varying maturities, cultures, and scale.
  • Partner with Product Management and Engineering to define product strategy across all ResMed experiences.
Requirements
  • Customer-first mindset with a deep understanding of customer experiences and a passion for continuous evolution.
  • Strategic and visionary thinking, developing experiences that align with the company's global business objectives.
  • Inspirational leadership, empowering teams to deliver exceptional results.
  • Strong understanding of experience design principles across CX, UX, ID, or other design capabilities.
  • Ability to influence broadly across the organization to drive a focus on customer experience and design excellence.
What We Offer
  • Impact at scale, touching millions of lives and empowering better health on a global level.
  • Cutting-edge culture, embracing experimentation, agile development, and pushing the boundaries of digital.
  • Collaborative community, joining a team of passionate, brilliant minds dedicated to changing the world.
  • Valued and rewarded, with a generous compensation package, great flexibility, and travel opportunities.


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