Digital Experience Architect
4 weeks ago
ResMed is revolutionizing the way people interact with their well-being, and we're seeking a visionary leader to craft intuitive digital journeys that empower users to take control of their health.
The ChallengeWe're building a connected health ecosystem that integrates online and offline touchpoints, engaging all five senses. As the leader of Omnichannel Experience, you'll oversee a team that delivers seamless and immersive experiences, aligning with customer needs and expectations.
Key Responsibilities- Lead a team to design and deliver omnichannel experiences that exceed customer expectations.
- Collaborate with CX leadership to develop well-considered, desirable, and usable touchpoints that fit into the overall customer experience.
- Emphasize delivery-focused innovation, integrating offline and online experiences to create a cohesive brand personality.
- Navigate complex markets, such as China, to build and orchestrate experiences of varying maturities, cultures, and scale.
- Partner with Product Management and Engineering to define product strategy across all ResMed experiences.
- Customer-first mindset with a deep understanding of customer experiences and a passion for continuous evolution.
- Strategic and visionary thinking, developing experiences that align with the company's global business objectives.
- Inspirational leadership, empowering teams to deliver exceptional results.
- Strong understanding of experience design principles across CX, UX, ID, or other design capabilities.
- Ability to influence broadly across the organization to drive a focus on customer experience and design excellence.
- Impact at scale, touching millions of lives and empowering better health on a global level.
- Cutting-edge culture, embracing experimentation, agile development, and pushing the boundaries of digital.
- Collaborative community, joining a team of passionate, brilliant minds dedicated to changing the world.
- Valued and rewarded, with a generous compensation package, great flexibility, and travel opportunities.
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Digital Experience Architect
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Sydney, New South Wales, Australia Bigwave Digital Full timeAbout Bigwave DigitalWe're a dynamic digital agency that thrives on creativity, innovation, and collaboration. Our mission is to push the boundaries of digital storytelling and deliver experiences that captivate and inspire our clients' audiences.
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Digital Experience Architect
3 weeks ago
Sydney, New South Wales, Australia ResMed Full timeAbout the Role:We are seeking a highly skilled Digital Experience Architect to lead our Omnichannel Experience team at ResMed. As a key member of our Customer Experience leadership team, you will be responsible for crafting intuitive digital journeys that transform users into empowered partners on their health path.With a deep understanding of our customers'...
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