Delivery Success Lead

5 days ago

Sydney, New South Wales, Australia beBeeIdentity Full time $130,000 - $170,000

We are seeking an Identity and Access Management expert to join our Customer First Team.

As a Delivery Success Manager, you will be responsible for building relationships with Partner leadership and delivery teams to drive alignment on best practices, project deliverables and outcomes, and partner enablement plans.

Your key responsibilities will include reviewing Partner delivery capabilities to ensure teams can deliver as designed and providing recommendations to improve capabilities or drive co-delivery with Okta Professional Services, if needed.

You will develop a deep understanding of a Partner's delivery team capabilities and goals to grow the practice and develop a trusted advisor relationship with Partner delivery teams to drive partner enablement and certifications.

You will drive Service Delivery Specializations and partner adoption within assigned region and support the onboarding and offboarding of delivery partners.

You will serve as the voice of the partner and collect feedback to drive continuous improvement on how our teams work together and provide technical guidance to ensure Partner deployments meet Okta and industry best practices and compliance standards.

You will work closely with internal Okta teams (professional services, product marketing, support, engineering, alliances, and sales) to achieve business outcomes with delivery partners and customers.

You will develop joint customer success stories with strategic partners and/or Okta Professional Services and develop quarterly reports which will be used for QBRs.

You will work with the alliance team to properly position delivery assurance and other methods to assist partner-led implementations and prevent red accounts for customer implementations led by partner.

You will partner with internal Okta stakeholders, regional and global Partner Success teams for alignment with Okta's Partner business strategy and partner with professional services Sales team to position and craft solutions to meet our customer needs and accelerate their time-to-value.

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