Senior Visitor Experience Manager
2 weeks ago
We are looking for a highly motivated and experienced professional to join our team as the Senior Visitor Services Officer at Mt Hotham. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the visitor services team and ensuring that our guests receive exceptional service.
This is an exciting opportunity to work in a fast-paced environment and be part of a team that is passionate about providing an unforgettable experience for our guests. If you are a customer-focused individual with excellent leadership skills, we want to hear from you
Key Responsibilities
- Provide exceptional service to all visitors, stakeholders, and business operators by delivering friendly, helpful, and accurate information in response to a range of enquiries.
- Manage the Visitor Services Attendants to ensure that they are adequately trained and equipped to provide high-quality service.
- Cooperate with the Visitor Operations Supervisor to deliver operational objectives and improve efficiency.
- Participate in quality control measures to maintain a high standard of service delivery.
Qualifications and Requirements
- Minimum 2 years prior experience working in a customer-facing role.
- Previous experience working outdoors, preferably with experience working outdoors at night.
- Proven leadership skills and ability to clearly articulate rules, procedures, and policies.
- Valid Australian driver's license and willingness to obtain a Victorian Employee Working With Children Check.
-
Visitor Experience Specialist
2 weeks ago
City of Greater Geelong, Australia Alpineresorts Full timeJoin Our TeamWe are seeking a highly motivated and enthusiastic Visitor Services Officer to join our team at Mt Buller Alpine Resort. As a key member of our team, you will provide a professional and friendly resort entry and reception for resort guests and visitors, demonstrating a breadth of resort knowledge and providing access to information and...
-
Visitor Services Senior Officer
3 weeks ago
City of Greater Geelong, Australia Alpineresorts Full timeVisitor Services Senior Officer - Visitor InformationCombine your passion for customer service and snow in this dynamic, fast-paced environment and come spend this winter with us at Mt Hotham19th March, 2025The opportunity:The Visitor Services Senior Officer role is bursting with excitement and adventure Get ready to dive into an exhilarating winter season...
-
Visitor Services Senior Officer
3 weeks ago
City of Greater Geelong, Australia Alpineresorts Full timeCombine your passion for customer service, outdoors and snow in this dynamic, fast-paced environment and come spend this winter with us at Mt Hotham13th March, 2025The opportunity:Get ready for an exciting role as the Senior Visitor Services Officer at Mt Hotham where you'll be at the heart of the action, coordinating all the outdoor village operations and...
-
Visitor Services Senior Officer
2 weeks ago
City of Greater Geelong, Australia Alpineresorts Full timeCombine your passion for customer service, outdoors and snow in this dynamic, fast-paced environment and come spend this winter with us at Mt Hotham13th March, 2025The opportunity:Get ready for an exciting role as the Senior Visitor Services Officer at Mt Hotham where you'll be at the heart of the action, coordinating all the outdoor village operations and...
-
Resort Visitor Experience Manager
7 days ago
Geelong, Victoria, Australia Alpineresorts Full timeJoin our team at Mt Buller as a Resort Visitor Experience Manager and play a key role in delivering exceptional service to our guests this winter.About the Role:We are seeking a motivated and experienced individual to join our Resort Operations team as a Resort Visitor Experience Manager. In this role, you will be responsible for ensuring the smooth...
-
Senior Visitor Services Lead
7 days ago
Geelong, Victoria, Australia Alpineresorts Full timeJob SummaryThe Senior Visitor Services Lead will lead the dynamic Visitor Information team, coordinating daily tasks and providing essential information and support to visitors, stakeholders, and the community. With a passion for customer service and snow, you'll be at the heart of action, making this winter season at Mt Hotham one to remember.In this...
-
Visitor Services Senior Officer
7 days ago
Geelong, Victoria, Australia Alpineresorts Full timeVisitor Services Senior Officer - Visitor InformationCombine your passion for customer service and snow in this dynamic, fast-paced environment and come spend this winter with us at Mt Hotham19th March, 2025The opportunity:The Visitor Services Senior Officer role is bursting with excitement and adventure Get ready to dive into an exhilarating winter season...
-
Visitor Services Senior Officer
6 days ago
Geelong, Victoria, Australia Alpineresorts Part timeCombine your passion for customer service, outdoors and snow in this dynamic, fast-paced environment and come spend this winter with us at Mt Hotham 13th March, 2025 The opportunity:Get ready for an exciting role as the Senior Visitor Services Officer at Mt Hotham where you'll be at the heart of the action, coordinating all the outdoor village operations and...
-
Mt Hotham Visitor Experience Manager
3 days ago
Geelong, Victoria, Australia Alpineresorts Full timeJob SummaryThe Visitor Services Attendant plays a vital role in ensuring the success of our winter season operations at Mt Hotham. As a key member of our team, you will be responsible for delivering exceptional customer service and supporting the smooth operation of our visitor services functions.Key Tasks:Operate vehicle control points and manage car...
-
Visitor Services Senior Officer
7 days ago
Geelong, Victoria, Australia Alpineresorts Full timeCombine your passion for customer service, outdoors and snow in this dynamic, fast-paced environment and come spend this winter with us at Mt Hotham13th March, 2025The opportunity:Get ready for an exciting role as the Senior Visitor Services Officer at Mt Hotham where you'll be at the heart of the action, coordinating all the outdoor village operations and...
-
Visitor Experience Lead
14 hours ago
Shoalhaven City Council, Australia Bundanon Trust Full timeBundanon Trust is seeking a Visitor Services Manager to lead the delivery of exceptional visitor experiences across its public sites. As a key member of our team, you will oversee all aspects of visitor services, ensuring seamless interactions with visitors and staff alike.About the RoleThis is a 12-month fixed-term position, reporting to the Head of Live...
-
Visitor Services Officer
2 weeks ago
City of Greater Geelong, Australia Alpineresorts Full timePassionate about providing excellent customer service & supporting your team? Join us at Mt Buller for the 2025 Snow Season12th March, 2025The opportunity:Our Visitor Service Officers are the 'face of the resort' and are often the first people our guests meet. As such we are looking for people who are passionate about customer service and who pride...
-
Visitor Experience Officer
7 days ago
Melbourne City Centre, Australia Shrine of Remembrance Full time**Please note**: This position is paid at Grade 1.1 during the initial training period, increasing to Grade 2.1 with a salary of $56,834- $64,911(+penalties) upon successful completion. The Shrine of Remembrance is more than just a monument; it's a symbol of remembrance, honour, and community. **What You'll Do**: The position reports to the Visitor...
-
Visitor Services Officer
2 weeks ago
City of Greater Geelong, Australia Alpineresorts Full timeVisitor Services Officer - Vehicle ComplianceJoin us at Mt Hotham this winter in this unique opportunity and work within a dynamic, fun and professional team13th March, 2025The opportunity:The Visitor Services Officer - Vehicle Compliance plays a crucial role in ensuring resort entry compliance is maintained whilst providing excellent customer service and...
-
Visitor Experience Manager
6 days ago
Blue Mountains City Council, Australia Alpine Resorts Victoria Full timeJob Description">We are seeking an experienced Visitor Services Officer to join our team at Lake Mountain. As a key member of our operations team, you will provide general administrative support across the resort, complete daily office operations, and facilitate effective internal and external communication.
-
Snow Season Visitor Experience Expert
3 days ago
Geelong, Victoria, Australia Alpineresorts Full timeAbout the Role:The Visitor Services Attendant plays a critical role in ensuring our visitors have an unforgettable experience at Mt Hotham. This is an exciting opportunity to work in a dynamic environment with a dedicated team.Responsibilities:Deliver exceptional customer service to all visitors, stakeholders and business operatorsAdminister the sale of...
-
Volunteer Visitor
23 hours ago
City of Burnie, Australia SEEK Volunteer Full timeAt SEEK Volunteer, we are seeking a compassionate and empathetic individual to join our team as a Volunteer Visitor. In this role, you will have the opportunity to make a positive impact on the lives of seniors by visiting them on a one-on-one basis and engaging in activities that promote social interaction and reduce feelings of loneliness and isolation.Key...
-
Mt Buller Alpine Resort Visitor Host
2 weeks ago
City of Greater Geelong, Australia Alpineresorts Full timeAbout the RoleThis is an exciting opportunity to join our team as a Visitor Services Officer at Mt Buller Alpine Resort. As a key member of our team, you will provide a professional and friendly resort entry and reception for resort guests and visitors, demonstrating a breadth of resort knowledge and providing access to information and...
-
Visitor Services and Event Manager
5 days ago
City of Banyule, Australia La Trobe Sport Full timeAt La Trobe Sport, we are committed to creating a diverse and inclusive workforce. We take an intersectional approach by actively supporting and encouraging people of all backgrounds and abilities to submit an application.This role is a key part of our team, managing our public facing activity and delivering a program of exhibitions, residencies and public...
-
Visitor Services Manager
16 hours ago
Shoalhaven City Council, Australia Bundanon Trust Full timeBundanon seeks a Visitor Services Manager to lead engaging visitor experiences and manage the team.Bundanon is seeking a Visitor Services Manager to lead the delivery of high-quality, engaging visitor experiences across its public sites & manage the whole visitor services team. This is a 12-month fixed-term (maximum term) position, reporting to the Head of...