Senior Visitor Experience Manager

2 weeks ago


City of Greater Geelong, Australia Alpineresorts Full time
About the Role

We are looking for a highly motivated and experienced professional to join our team as the Senior Visitor Services Officer at Mt Hotham. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the visitor services team and ensuring that our guests receive exceptional service.

This is an exciting opportunity to work in a fast-paced environment and be part of a team that is passionate about providing an unforgettable experience for our guests. If you are a customer-focused individual with excellent leadership skills, we want to hear from you

Key Responsibilities
  • Provide exceptional service to all visitors, stakeholders, and business operators by delivering friendly, helpful, and accurate information in response to a range of enquiries.
  • Manage the Visitor Services Attendants to ensure that they are adequately trained and equipped to provide high-quality service.
  • Cooperate with the Visitor Operations Supervisor to deliver operational objectives and improve efficiency.
  • Participate in quality control measures to maintain a high standard of service delivery.

Qualifications and Requirements
  • Minimum 2 years prior experience working in a customer-facing role.
  • Previous experience working outdoors, preferably with experience working outdoors at night.
  • Proven leadership skills and ability to clearly articulate rules, procedures, and policies.
  • Valid Australian driver's license and willingness to obtain a Victorian Employee Working With Children Check.


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