Senior Operations Manager

1 week ago

Ballina, Australia beBeeLeadership Full time $124,000 - $143,000

About The Position

We are seeking a skilled and compassionate leader to provide exceptional care to residents. As a senior operations manager, you will oversee a dynamic team and ensure our residents receive the highest standard of care in a safe and welcoming environment.

Responsibilities

  • Collaborate with the care management team and clinical staff to ensure care services align with individual resident needs and industry standards.
  • Develop and implement continuous improvement plans to enhance resident experience and care outcomes.
  • Ensure all feedback, concerns, and complaints are addressed promptly and resolved in accordance with regulatory guidelines.
  • Provide operational support, guidance, and leadership, including being available on-call as needed.
  • Manage key operational metrics, including occupancy rates and incident reports, ensuring optimal performance.
  • Monitor and manage the care home's financial performance, ensuring budget targets are met.
  • Lead recruitment and retention initiatives to build and maintain a strong, dedicated team.
  • Foster a positive workplace culture by mentoring staff, setting clear expectations, and providing performance feedback.

Requirements

  • Proven experience in managing operations within an aged care or healthcare setting.
  • Strong leadership skills with the ability to motivate, inspire, and manage a team.
  • A commitment to quality care and improving the resident experience.
  • Excellent financial management skills and an understanding of aged care regulations.
  • A proactive approach to problem-solving, continuous improvement, and team development.

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