Retail Operations Manager

4 days ago

Australia beBeeCustomer Full time $70,000 - $95,000

We are seeking an exceptional Retail Leader to make a tangible impact on our customers' and team members' lives every day.

About the Role

As Customer Service Manager, you will be responsible for overseeing the daily operations of the customer service department and front-of-store activities. This includes guiding, coaching, and developing your team to meet sales targets, cost control, and rostering requirements.

You will take pride in contributing to a store that is impeccably presented, welcoming, and engaging for our customers, team members, and local community. Your responsibilities will include:

  • Maintaining superior service standards, ensuring the checkout area remains clean and safe for our team and customers
  • Fostering a one-team culture that prioritizes our team members' health, safety, and well-being
  • Being customer-obsessed and continually striving to better understand our diverse customers to provide an outstanding shopping experience

About You and Your Skills

We are looking for someone with:

  • Previous experience working in a fast-paced customer-facing environment
  • Proven leadership experience, as you will need to lead, coach, and develop your team

What's in it for You?

We offer a range of benefits, including:

  • A higher take-home pay: eligible team members receive a 5% discount all year round on supermarket and liquor purchases
  • Reward through recognition: give and receive recognition linked to our values through our digital recognition platform
  • A structured learning pathway: comprehensive induction, management, and people leadership training provided

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