Pet Care Ambassador

2 days ago

Australia beBeeClientCare Full time $36,000 - $43,575

Pet well-being discounts, including treatments and products

We are seeking a dedicated client care professional to join our team on a casual basis.

About Us

We operate from 6pm to 8am on weeknights, and 24 hours on weekends and public holidays. We have varied shift hours available to suit your needs, including afternoon, overnight and weekend days which is perfect for work life flexibility.

Our patients mean the world to us, and they are our greatest inspiration. We strive to get patients home to their families, and it's the hard work of our dedicated team that bonds us all closely and creates a positive culture on the floor.

About the Role

Our Client Care Representative role is responsible for ensuring our clients and their pets have the best possible experience whilst in our care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.

This is a casual position within an afterhours emergency clinic so flexible availability is required.

What does this role involve?

  1. Providing exceptional care to clients and pets including triaging pets on arrival
  2. Communicating pet updates to clients and answering their queries
  3. Collaborating with the broader team regarding updates, pet's needs and finance information
  4. Assisting clients with finance and insurance claims
  5. Cash handling and daily reconciliations
  6. Adhoc administrative duties associated with running the front of the clinic

About You

We are looking for someone who has:

  • Customer service experience
  • A high degree of resilience
  • Quick thinking and thrive in a fast-paced environment
  • Knowledge of animal triaging or experience in a veterinary environment (preferred)
  • A personal mode of transport (essential for shift work)

Pets & Perks

We offer:

  • Pet well-being discounts (including discounted treatment and products)
  • Discounted gym memberships
  • An appealing hourly rate
  • A refer a friend program
  • A wellbeing committee for our employees
  • Access to our Employee Assistance Program
  • The opportunity to transfer across the company to fulfill your further career aspirations

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