
HR Service Delivery Manager
1 week ago
People Operations Manager
About the Role:We are seeking an experienced People Operations Manager to lead a dynamic team within our People and Culture division. The successful candidate will report to the Director, People Services, and be responsible for overseeing People Services, ensuring compliance, and delivering a seamless employee experience.
Key Responsibilities:- Lead and develop the People Operations function to provide high-quality HR services.
- Manage a high-performing team in an empowering, supportive environment.
- Oversee employment contracts, payroll, entitlements, and position changes.
- Ensure HR transactions are accurate and compliant with legislation and standards.
- Proactively manage a quality assurance and compliance program.
- Manage issues and escalations, feed lessons into process and knowledge.
- Drive service excellence by coaching a dedicated customer-focused team.
- Experience managing HR processes, systems, and service delivery in a complex environment.
- Extensive generalist HR experience with a relevant degree.
- Detailed understanding of employment and tax obligations.
- Proficiency with Awards, contracts, entitlements, compensation, and benefits.
- Proven ability to lead and develop teams, fostering a culture of trust and learning.
- Strong problem-solving, analytical, and data-driven decision-making skills.
- Excellent communication and stakeholder management capabilities.
- This is a continuing role, so you will require permanent work rights in Australia to be considered.
We offer a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services, and an array of discounts for retail, travel, and much more.
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