GCR BPO Operations Specialist
4 weeks ago
Unlock Your Potential
At Optus, we're committed to delivering exceptional customer experiences. As a GCR BPO Operations Specialist, you'll play a crucial role in ensuring our customers receive the best possible support.
Key Responsibilities:
- Develop and implement quality and compliance frameworks to drive excellence in customer payment support and collections.
- Collaborate with cross-functional teams to design and deliver training content and communications that enhance frontline performance.
- Work closely with BPO providers to identify areas for improvement and implement data-driven solutions.
- Manage the BPO Quality Framework, ensuring seamless integration with QA processes and identifying opportunities for growth.
What We Offer
- A dynamic and inclusive work environment that values diversity and individual differences.
- A comprehensive benefits package, including inclusive paid parental leave and access to employee-led volunteer groups.
- Opportunities for professional growth and development, including access to online learning resources and MBA micro-credentials.
Join us in our mission to deliver exceptional customer experiences and drive business excellence. If you're passionate about quality, compliance, and customer support, we encourage you to apply.
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