GCR BPO Operations Specialist

4 weeks ago


Melbourne, Victoria, Australia Singtel Group Full time

Unlock Your Potential

At Optus, we're committed to delivering exceptional customer experiences. As a GCR BPO Operations Specialist, you'll play a crucial role in ensuring our customers receive the best possible support.

Key Responsibilities:

  • Develop and implement quality and compliance frameworks to drive excellence in customer payment support and collections.
  • Collaborate with cross-functional teams to design and deliver training content and communications that enhance frontline performance.
  • Work closely with BPO providers to identify areas for improvement and implement data-driven solutions.
  • Manage the BPO Quality Framework, ensuring seamless integration with QA processes and identifying opportunities for growth.

What We Offer

  • A dynamic and inclusive work environment that values diversity and individual differences.
  • A comprehensive benefits package, including inclusive paid parental leave and access to employee-led volunteer groups.
  • Opportunities for professional growth and development, including access to online learning resources and MBA micro-credentials.

Join us in our mission to deliver exceptional customer experiences and drive business excellence. If you're passionate about quality, compliance, and customer support, we encourage you to apply.



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