Bars Service Team Leader

2 days ago

Sydney, New South Wales, Australia beBeeSupervisor Full time $60,000 - $80,000
Theatre Bars Supervisor Position

We are seeking an experienced Theatre Bars Supervisor to oversee the setup, operation, and pack-down of multiple bars and dining spaces during show periods.

Our ideal candidate will have demonstrated experience in food and beverage operations within high-volume beverage venues or a busy restaurant setting, with the ability to lead a team of staff on any given date working a rotating roster.

Key Responsibilities:
  • Operational Leadership:
    • Oversee the setup, operation, and pack-down of multiple bars and dining spaces during show periods.
    • Lead by example on the floor, supervising teams and ensuring a smooth service flow.
    • Coordinate with management and events teams to deliver seamless pre-show, interval, and post-show service.
    • Manage staffing and section allocations across multiple venues based on show requirements.
    • Ensure prompt opening and closing of bars in accordance with show call times.
  • Team Supervision:
    • Maintain a visible and active presence.
    • Coach, support, and develop bar staff to achieve performance and service standards.
    • Support training and onboarding of new team members.
    • Handle on-shift resourcing adjustments as needed (breaks, rotations).
  • Guest Experience:
    • Uphold and deliver exceptional guest service experience reflective of industry standards.
    • Respond professionally and promptly to guest feedback or service recovery situations.
    • Ensure product knowledge and service etiquette is consistent across the team.
  • Management & Compliance:
    • Assume operational responsibility for theatre bars and associated guest areas.
    • Conduct pre-shift briefings, compliance checks, and incident reporting as per company standards.
    • Maintain RSA compliance.
    Required Skills & Qualifications:
    • 1-2 years' experience in a similar role would be advantageous.
    • Operational knowledge of bar service, cash handling, and POS systems.
    • Demonstrated ability to manage service in a time-sensitive, high-pressure environment.
    • Barista experience is advantageous.
    • Excellent communication, interpersonal, and conflict resolution skills.
    • Confidence making decisions independently while knowing when to escalate.
    • Exceptional grooming, personal presentation, and a professional demeanour.
    Benefits:
    • A dynamic role in Australia's most iconic venue.
    • Supportive and collaborative team environment.
    • Opportunities for development and advancement.
    • Generous Employee discounts.
    • Around the clock access to an Employee Assistance Program.
    • Discounted rates with corporate partners.

Equal opportunities employer. Encouraging Indigenous and First Nations Australians to apply.

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