Australia and New Zealand Customer Support Operations Leader
2 weeks ago
Actionstep is a pioneering software-as-a-service company, specializing in Legal Practice Management. Our fast-growing team serves thousands of lawyers worldwide, from Auckland to the US and Canada.
The Support Team is at the heart of customer experience, providing responsive, knowledgeable, and empathetic support to help users get the most out of our platform. From resolving day-to-day queries to sharing valuable product insights, we build lasting customer relationships, gather feedback, and keep users informed about what's new and next.
We're seeking a Manager of Support – ANZ to lead our incredible support teams across Australia and New Zealand. In this role, you'll oversee daily operations, ensure service excellence, and drive performance and process improvements. You'll coach and empower a cross-functional team of SaaS support analysts while engaging with key stakeholders to remove roadblocks, align priorities, and champion a customer-first mindset.
This is a truly global role where you'll work closely with international support leaders in the US, UK, and Canada, sharing insights and aligning strategies to deliver a world-class support experience for all Actionstep users.
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