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Field Service Technician
2 months ago
Metso is a leading global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
About the RoleWe are seeking a skilled Field Service Technician to join our Field Service team. As a Field Service Technician, you will play a crucial part in performing and coordinating service activities relating to machines, spares, and wears, and providing customers with technical services. In this position, you will report to the Senior Service Manager.
Key Responsibilities- Provide hands-on mechanical service work in the field to Metso customers across the state.
- Perform technical evaluations and analyze equipment and machine component failures.
- Collaborate with our Sales teams to ensure opportunities to promote products and services to customers are captured.
- Supervise and oversee Field Service projects on customer sites.
- Prepare post-site reports, time sheets, and expenses after site visits.
- Support quotation work by providing scope of work, initial planning, and costing information.
- Promote Technical Support value add and support Technical Support Teams.
- Support warranty process and Root Cause Analysis (RCA) where applicable.
- Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM.
- A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
- Experience in the Mining industries working with Grinding Mills, and ideally Flotation and Thickeners.
- Task experience to include but not limited to: Drive line installation and alignment, gearbox replacement.
- Basic rigging and dogging understanding desirable.
- Basic computer literacy in MS Office – Word and Excel.
- Must have current motor vehicle license.
- Must be able to pass random medical and drug tests.
- Ability to read and interpret hydraulic and mechanical schematics.
- Excellent communication and interpersonal skills.
- Experience in the usage of databases and MS Project.
- Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
- Annual bonus - global incentive programs tied to business and performance targets.
- Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
- Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
- A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.