Vehicle Loss Specialist

6 days ago


City of Hobart, Australia AMA Group Ltd Full time

About AMA Group Ltd

We are a pioneering force in the accident repair industry, operating over 120 facilities across Australia and New Zealand. Our mission is to deliver exceptional quality and customer satisfaction, fostering a culture of innovation and excellence.

This role presents the opportunity to join our team as an experienced Insurance Loss Adjustor, working closely with either AMA Group Solutions or Capital S.M.A.R.T Repairs. Your primary responsibility will be to provide accurate and comprehensive quotes for vehicle repairs, ensuring vehicles are restored to their pre-accident condition.

You will work collaboratively with our Centre Manager and contribute to our network of repair facilities, offering stability and opportunities for growth. Your excellent customer service skills, combined with your experience in preparing estimates and quotations, make you a strong candidate for this role.

Key Responsibilities:

  1. Providing outstanding customer service to clients and work providers
  2. Creating detailed and accurate quotes for vehicle repairs, meeting average repair cost targets and insurer/company procedures
  3. Completing quotes onsite, off-site, and online, ensuring timely completion and quality workmanship
  4. Inspecting vehicles upon arrival, including mapping and imaging
  5. Managing parts for repairs, ensuring timely delivery and cost-effectiveness
  6. Coordinating with suppliers to ensure additional work is recorded and authorised in a timely manner
  7. Assisting with production management of the centre, where required
  8. Ensuring vehicles are repaired to their original condition, before handing them over to customers

About You

  1. Proven experience as an Insurance Loss Adjustor, with expertise in estimating/quotations in the automotive smash repair industry
  2. AudaNet experience is highly desirable, but not necessary
  3. Ibody experience is beneficial but not mandatory
  4. Excellent communication and interpersonal skills, with the ability to build rapport with customers and work providers
  5. Strong systems knowledge and computer abilities, with Excel experience being an advantage
  6. Ability to meet strict deadlines and problem-solve with accuracy and attention to detail
  7. Able to work collaboratively within the team, with a strong commitment to safety and quality

We offer a supportive work environment, ongoing training, career opportunities, and access to the latest tools and equipment. If you are a motivated and hardworking individual seeking a challenging role with an industry leader, please apply now.



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