Retail Store Operations Manager

4 weeks ago

Sydney, New South Wales, Australia Sephora Full time
Company Overview

Sephora is a leading global beauty retailer that empowers individuals to discover their unique beauty and style. As a fast-paced and dynamic company, we are committed to providing an inclusive environment for all employees to grow and develop their skills.

Salary

The estimated salary for this role is $29.04 per hour, plus superannuation, commission, and loading for weekend and public holidays.

Job Description

This role offers the opportunity to lead a team of senior beauty advisors in a retail store setting. As a Floor Manager, you will be responsible for supporting the store manager and assistant store manager in delivering an exceptional customer experience, driving sales, and maintaining a positive store culture.

  • Key Responsibilities:
  • Be a role model to the team by showcasing the Sephora experience through embodying the brand's DNA of delivering a curated, innovative prestige beauty experience.
  • Drive a selling culture to exceed KPIs and consistently raise the performance and capability of the team through coaching and supporting their growth and development.
  • Utilize and interpret reporting data to support operational decisions by working closely with the store manager, assistant store manager, and fellow team members.
  • Facilitate open communication with the team by providing effective feedback and consistent communication with the management team.
  • Serve as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.
Required Skills and Qualifications

To succeed in this role, you will require previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control, and visual merchandising. Proficiency in using Microsoft Office Suite to interpret and input data for daily reporting is also essential.

Benefits

Sephora offers a range of benefits, including gifted products throughout the year, store discounts of up to 45% off, paid parental leave, birthday leave & personal leave, health and well-being initiatives, and opportunities for career growth and development.

Others

We are committed to creating and fostering an inclusive environment for all employees. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us.

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