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Technology Service Delivery Leader

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Sydney, New South Wales, Australia beBeeQuality Full time $150,000 - $180,000
**Job Title:** Service Desk ManagerWe are seeking a seasoned Service Desk Manager to lead our technology service delivery team. As a key member of our organization, you will be responsible for managing and overseeing the delivery of technology services that support business operations.
  • Manage and oversee the delivery of technology services to support business operations.
  • Collaborate with internal teams and stakeholders to ensure service alignment with business needs.
  • Monitor and improve service performance metrics and KPIs.
  • Develop and implement processes to enhance service delivery and efficiency.
  • Coordinate with third-party vendors to ensure high-quality service delivery.
  • Identify and resolve service-related issues promptly and effectively.
  • Provide regular reports and updates to key stakeholders on service performance.
  • Ensure compliance with organizational policies and standards.
**Required Skills and Qualifications:**
  • A solid understanding of service delivery processes within the technology domain.
  • Experience managing a medium-large size team - preferably across multiple locations.
  • Proven experience in managing stakeholders and fostering effective communication.
  • Strong organizational and problem-solving skills.
  • Experience in the property industry or similar sectors is desirable.
  • Familiarity with service metrics, KPIs, and reporting tools.
  • Commitment to continuous improvement and operational excellence.
**Benefits:**
  • A competitive salary package and benefits.
  • The opportunity to work in a leading organization within the commercial sector.
  • Exposure to cutting-edge technology and innovative projects.
  • A collaborative and supportive work environment in Sydney.
  • The chance to make a meaningful impact on service delivery processes.