Lending Operations Specialist

2 days ago

Canberra, ACT, Australia beBeeAssessment Full time $120,303 - $135,701
Job Description:

The ideal candidate will have a strong understanding of home lending processes, policies and regulations. They will work closely with the broader lending services teams to achieve customer satisfaction.

  • To complete credit assessment and verification for home loan applications
  • Owning complex customer requests and issues end to end
  • Deliver first point resolution for the customer in line with operating procedures
  • Resolve complex complaints by being an expert in the customer complaints platform

In this role, you will proactively manage risk, adhering to process and procedures pertinent to your role; and escalate events, issues or breaches as they are identified to your leader with a proposed solution.

Key Responsibilities:
  • Enhance your knowledge for new process execution within home lending services
  • Work closely with the broader lending services teams to get the right customer resolution

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are, which is why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.

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