Senior Assistant Venue Manager
4 days ago
About the Role
We are seeking an experienced and skilled Gaming Operations Manager to join our team at Frontline Recruitment. In this key role, you will be responsible for ensuring the smooth operation of our gaming facilities, maintaining compliance with regulations, and providing exceptional customer service to our guests.
Key Responsibilities
- Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
- Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
- Train, schedule, and support gaming staff to deliver outstanding customer service.
- Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
- Provide exceptional support to the leadership team.
- Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
- Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
- Support the Venue Manager in maintaining inventory and ordering supplies as needed.
- Demonstrate a proactive approach to problem-solving and conflict resolution.
Requirements
- Proven experience in managing gaming facilities or equivalent gaming experience.
- Must possess all required licenses (RSA, RSG Modules).
- Strong leadership and communication skills to effectively manage staff and interact with guests.
- Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
- A customer-focused mindset with a dedication to providing exceptional service.
- Knowledge of local regulations and laws related to gaming activities.
- Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
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