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Customer Service Professional

2 weeks ago

Lismore, Australia Summerland Credit Union Full time

As a Customer Service Professional with Summerland Credit Union, you will be responsible for providing exceptional customer experiences through prompt and compliant lending services. You will establish and maintain professional relationships with customers, ensuring accuracy and compliance in loan documentation, funding, and post-funding maintenance.

About the Role

This is an exciting opportunity to join our team of finance professionals who are passionate about creating positive impact in our community. As a Loan Officer Specialist, you will consult and negotiate with stakeholders to support the growth of our loan book. Your confidence and 'can-do' attitude will contribute to a strong, professional, and cohesive team that delivers sustainable solutions.

Key Responsibilities
  • Offer excellent customer service by establishing and maintaining professional working relationships
  • Ensure compliance and accuracy in loan documentation, funding, and post-funding maintenance
  • Contribute to a positive team environment
Our Values
  • People Matter Most - We prioritize our staff's well-being and create a culture that enables them to reach their full potential
  • Be Brave - We encourage innovation and seizing opportunities to deliver simple and sustainable solutions
  • Default to Positivity - We strive to create a culture that is open, transparent, and collaborative
  • Make Each Other Proud - We recognize and reward our staff's achievements and contributions
  • Keep It Simple - We aim to simplify processes and make it easy for our customers and staff to navigate