Customer & Experience Coordinator

2 weeks ago

Lismore, Australia New Horizons Full time

Join the New Horizons Team as a Customer & Experience Coordinator

Role Overview:
Join a team committed to providing direct customer support and exceptional experiences daily, with wellbeing at the core of our mission. In this role, you will:

  1. Provide person-centered support to help customers achieve their goals and improve their wellbeing.
  2. Collaborate with support networks and the broader community to enhance customer independence in areas such as living skills, community engagement, financial and health service access, social activities, personal care, employment, education, and training.
  3. Report to the Program Experience Lead (or Service Delivery Manager, depending on the program) and work collaboratively with the wider team.
  4. Support and supervise employees at a lower level as needed, and communicate effectively with other New Horizons teams.

Key Responsibilities:

  1. Assist in resource planning, coaching, and mentoring support workers.
  2. Promote and demonstrate safe and healthy work practices.
  3. Support change initiatives and model positive behaviors.
  4. Participate in team meetings and share information respectfully.
  5. Utilize resources efficiently and record customer information accurately.
  6. Coordinate daily support and activities for customers.
  7. Develop and review individualized support plans.
  8. Enhance customer experience through innovative solutions.
  9. Maintain confidentiality and professional relationships.
  10. Ensure customer records are up-to-date.

You'll also bring to the role:

  1. Relevant qualifications (Cert 3 or 4 in Disability Support or equivalent experience).
  2. Technical literacy in Microsoft Office and reporting systems.
  3. Supervisory skills and basic HR management knowledge.
  4. Physical ability to support customers, including lifting up to 10 kg.
  5. Valid NSW Driver's C class license.
  6. Willingness to obtain necessary checks (AFP, WWCC, NDIS WC).

New Horizons offers many salary and non-salary benefits, including:

  1. Take advantage of the tax benefits (Salary Packaging) available only to employees who work for a not-for-profit organization – through lower tax deductions.
  2. Utilize our Employee Assistance Program providing counselling services.
  3. Develop through internal and external learning and workplace mentoring.
  4. Grow through professional development opportunities and secondments.
  5. Access flexible work arrangements.
  6. Take Long Service and/or Parental leave.
  7. Work in a supportive culture and working environment.

How to Apply:
Please submit your updated resume and a cover letter detailing how your skills are relevant to the role.

New Horizons values diversity and encourages applications from people from all walks of life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.
New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

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