Support Analyst for Mining Technology Solutions

6 days ago

Perth, Western Australia beBeeMining Full time $80,000 - $100,000
Job Description

As a technical application support analyst, you will play a crucial role in providing quality customer service for the MineStar software. Your expertise in identifying and analysing real-world problems will enable you to troubleshoot the MineStar ecosystem and provide temporary and permanent solutions to restore software functionality.

Key Responsibilities:

  • Provide quality customer service for the MineStar software
  • Analyse data and logs, build test systems and recreate issues to test solutions
  • Troubleshoot the MineStar ecosystem to identify issues and provide temporary and permanent solutions to restore software functionality
Required Skills and Qualifications

To succeed in this role, you will need:

  • Critical thinking skills
  • Complex problem-solving mindset
  • Proven ability to learn technical knowledge with a process-orientated analytical approach
  • Technical and/or Mining experience
Benefits

This role offers a competitive salary based on degree and professional industry working experience. The Total Rewards package includes:

  • Competitive remuneration package
  • Attractive Bonus and Share options
  • Career development with global prospects
Others

The location for this position is Brisbane, QLD. This position may require up to 10% travel and support work at open pit and underground mine sites (optional). The global support team is responsible for 24/7/365 coverage, which will require a weekend day, on-call on rotation around every 6 weeks. Working environment - 5 days (M-F) in the CBD office, 8am-4pm.

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