Part Time Assistant Manager

3 weeks ago

Sydney, New South Wales, Australia Accor Full time

This is a Part Time Assistant Manager role with one of the leading hospitality companies in the world right now, Accor, with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the hotel takes off.

**About the Role at Accor**

Welcome to the adventure of a lifetime at the sensational Hotel Morris Sydney by Handwritten collection. Accor, a world-leading hospitality group, is managing this beautiful boutique hotel and will be one of Australia's first Handwritten Collection hotels. The new global portfolio of bespoke Handwritten Collection hotels is distinctively unique, design-led properties with strong local relevance. Each property is different and showcases the personality, warmth, and passions of the independent hoteliers who look after them.

**Hotel Morris | Pitt Street, Haymarket**

Housed in a striking Italian Renaissance building with palatial Art Deco sentiments; Morris has found new life as an evocative bar and boutique 82-room hotel. The hotel will feature a chic ground-floor wine bar focusing on Australian and Italian wines. As an Assistant Manager, you will be a vital part of our extraordinary journey. Our doors swung wide open in June 2023, and since then, the reviews for Bar Morris and our charming hotel have been nothing short of amazing.

**About the Job**

As an Assistant Manager at Morris, you are in charge of the day-to-day operations of this beautiful boutique hotel, inclusive of Front office and Food and Beverage. Reporting to the Guest Experience Manager, you will:

  • Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping).
  • In the event of any medical emergencies with overnight team to assist/cover Night Audit.
  • Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage to ensure exceptional guest service.
  • Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.
  • Maintain complete knowledge of all room types, hotel matrix and facilities.
  • Ensure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary).
  • Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve.
  • Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports. All Duty Managers are Fire Wardens.
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
  • Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift.
  • Conduct shift briefings and ensure effective shift hand-overs. Maintain Duty Manager's log book and liaising with department heads on various issues and complaints.
  • Manage and assist Guest experience manager with publishing rosters and submitting payroll.
  • Manage and being accountable for controlling the Duty Manager float/Reception Float.

**Requirements**

We're looking for someone with:

  • Previous experience in a similar role.
  • Commitment to exceptional customer service.
  • Possess a high standard of grooming and personal presentation.
  • Excellent communication and interpersonal skills.
  • Computer literate (Microsoft Office Suite, Opera).
  • RSA & First Aid Certificate.
  • Attention to detail, flexible and reliable.

**What We Offer**

We're a family, and we believe in spreading joy and camaraderie while getting the job done. Because hey, work can be an absolute blast, right? If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

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