Customer Experience Team Lead

6 days ago


Blacktown, New South Wales, Australia Blacktown City Council Full time
Job Description

We are seeking a highly skilled and experienced Senior Customer Service Officer to lead our new Customer Experience Team on a 12 month, fixed term contract.

This role is an exciting opportunity to be part of an innovative community initiative, ensuring residents are informed and supported as we roll out our brand-new food & garden waste service.

Key Responsibilities:
  • Manage the day-to-day operations of the Customer Experience team, driving performance and delivering exceptional service to the community.
  • Lead by example, fostering a culture of excellence and continuous improvement within the team.
  • Engage with the community, providing clear and helpful information about the new waste service, and addressing any questions or concerns.
  • Care for all escalated inquiries, and coach your team on best practice customer interaction techniques.
Requirements:
  • A Certificate IV in Business Administration, Customer Service or related field.
  • Solid relevant work experience, excellent written and oral communication skills, and the ability to coach in a team environment.
  • Demonstrated ability to work in and contribute to a team environment while working with minimal supervision.
  • Demonstrated customer service experience in a high-volume/transaction business.
Benefits:
  • $1,566.49 per week (entry level).
  • 35-hour working week.
  • Opportunity to participate in Council's flextime arrangement.
  • Employee benefits such as leave entitlements, employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.
About Us

Blacktown City Council is committed to safety and wellbeing of our residents and employees. We strive to be an inclusive workplace for all people.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans, and people with disabilities.



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