Broker Support Manager

1 month ago

Sydney, New South Wales, Australia Ray White and Loan Market Full time
Key Responsibilities:

As a key member of the Ray White and Loan Market team, you will be responsible for building and maintaining strong relationships with our broker portfolio, lender partners, and State team. Your primary goal will be to provide exceptional support to our brokers, ensuring they have the tools and resources they need to succeed.

Key Skills and Experience:
  • Minimum 2 years of experience in a Contact Centre/Customer Service or internal sales role
  • Exceptional organisational and time management skills, with a tech-savvy approach
  • Positive, eager-to-achieve attitude
  • Excellent communication skills, both written and verbal
  • Ability to think critically and exhibit self-leadership
  • Capable of managing and prioritising tasks, with strong attention to detail
  • Thrives in a fast-paced environment
  • Strong analytical and problem-solving capabilities
  • Ability to operate and succeed in an agile environment, working cross-functionally to deliver effective outcomes for customers
  • Exposure to lending technology platforms or equivalent software packages
  • Great customer service skills, with a solution-based approach
  • Self-motivated individual with a desire to improve and evolve in a changing environment

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