Front Office Supervisor
3 weeks ago
RAC Busselton Holiday Park is a renowned holiday destination, nestled within 8 hectares of natural bushland and just a short 300-metre stroll to the pristine Geographe Bay.
We are seeking a dedicated and enthusiastic Front Office Supervisor to join our team. Reporting to the Park Manager, the successful candidate will be responsible for all front office administrative duties, ensuring an exceptional guest experience for our RAC members and visitors.
This role is ideal for a local or someone looking to relocate from Perth, with own accommodation essential as on-site staff accommodation is not available.
As a member of our close-knit team, you will work with hospitality professionals from around the world to deliver an unforgettable guest stay experience.
Key Responsibilities:
- Front Office Duties: welcoming guests, handling check-ins, assisting with inquiries, and bookings, performing front desk tasks, staying updated on events, and processing mail.
- Customer Service: interacting with guests to enhance their experience, delivering a professional service and resolving or escalating complaints, as required.
- Cashiering & Bookings: managing reservations, payments, and transactions.
- Supervision: supervising, training staff, and allocating duties.
- Additional Duties: handling office tasks, liaising with other departments, managing keys, ensuring safety, and completing handovers.
Requirements:
- Certificate III or Diploma in Hospitality / Tourism related discipline or equivalent is desirable.
- Previous experience in a hospitality environment, hotels, accommodation or similar.
- Demonstrated experience or training in a front office environment such as reception, switchboard or reservations.
- Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds.
- Ability to multi-task and work in a dynamic environment.
- Flexibility with hours; able to meet operational working hours of a 7-day week rotating roster, including weekends and public holidays.
What We Offer:
- Competitive pay rates.
- Training, learning and development opportunities across departments and the group.
- An opportunity to work within a diverse team in a beautiful part of Western Australia.
- Opportunities to grow with RAC and move across our Parks & Resorts.
How to Apply:
If you are interested in this opportunity, please submit your resume by clicking 'Apply' today.
About RAC:
As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments to fully participate in the process, please contact our Talent Acquisition Team.
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