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Front Office Coordinator
2 weeks ago
The Role acts as the Duty Manager and the Hotel's representative in the absence of the senior leadership team and General Manager.
Your duties and responsibilities will include:
- Supporting the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
- Coordinating and assisting with check-ins, check-outs, luggage delivery and creating reservations in line with Accor's standards.
- Ensuring the smooth and efficient running of the Hotel's operations in the absence of the General Manager or Senior Managers with a high level of customer service provided at all times.
- Leading by example when attending to guest requests.
- Having the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assisting the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assisting with the preparation of rosters and timesheets in line with the Award requirements.
- Being a support to all areas of the Hotel, helping and guiding in peak times to eliminate potential issues.
- Taking responsibility for the health and safety of all Hotel visitors, guests, and team members.
The successful candidate will have:
- A strong working knowledge of Microsoft suite and Opera.
- A valid QLD Responsible Service of Alcohol (RSA) certificate.
- Flexible availability to work a 7-day rotating roster, including weekends and public holidays.
- Strong written and verbal communication skills with the ability to actively resolve problems and challenges.
- Full working rights in Australia.
