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Clinical Front Office Coordinator
3 weeks ago
Are you a customer-focused individual looking for a challenging and rewarding role? As a Clinical Front Office Coordinator, you will play a vital part in ensuring our customers receive exceptional service and support throughout their medical assessment process.
We are seeking two casual receptionists to join our team in Brisbane, working across a rotational roster from 8am-6pm Monday to Friday, and weekends during peak season. Flexibility with start and finish times is essential.
Your key responsibilities will include:
- Greeting customers and addressing their questions and concerns with a customer-focused approach
- Conducting identity and security checks and escalating any identified risks
- Processing payments via EFTPOS
- Confirming customer documentation is completed to requirements and processing forms
- Explaining the steps throughout the visa medical examination and ensuring the customer understands the key elements of the process
You will be working as part of a professional and supportive team, providing administrative and customer-facing support to our customers. You will need to have excellent communication skills, attention to detail, and the ability to work effectively within a highly structured environment driven by procedure and process.
This is an ideal opportunity for someone who is passionate about delivering exceptional customer service and is looking for a challenging and rewarding role in a fast-paced environment.