Digital Platform Management Senior Leader
2 weeks ago
Award-Winning US-Based Investment Management Firm
Our Client is a leading organisation in the Superannuation and Investment industry committed to delivering exceptional value and service to their members. With a focus on excellence, innovation, and growth, they are seeking a dynamic Senior Manager of their Digital Platform team to join.
This pivotal role sits in the wider Member Services division, reporting into a Director who has been with the company for 15+ years.
Digital Platform Senior Manager Responsibilities- Lead the strategy and delivery of member platforms, including the portal, app, and online tools.
- Manage relationships with external vendors and internal teams to ensure successful platform delivery.
- Oversee platform projects, ensuring they deliver valuable member experiences.
- Implement risk and compliance processes, with a focus on privacy, cyber security, and AFSL regulations.
- Provide regular reporting on platform usage and key metrics.
- Mentor and manage a Program Manager to drive successful project outcomes.
- 10+ years of experience designing and managing digital platforms and experiences.
- Strong knowledge of data systems and compliance management.
- Proven track record in delivering digital transformation projects.
- Expertise in customer-centric design processes.
- Competitive salary and benefits package.
- Opportunity to make a significant impact in a growing organisation.
- Hybrid / flexible working.
- A supportive, high-performing environment where professional development is prioritised.
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