Operational Excellence Manager

1 week ago


Sydney, New South Wales, Australia Marriott International Full time

Established as a leading hotel network, Marriott International prides itself on delivering exceptional guest experiences. As an Operational Excellence Manager at Moxy Hotel, you will be responsible for driving day-to-day operations and ensuring the hotel meets quality and standards.

You will play a crucial role in managing the check-in and departure process for our guests, providing a seamless experience from arrival to departure. Your expertise in handling complaints, settling disputes, and resolving grievances will be invaluable in maintaining high levels of guest satisfaction.

A key aspect of this role is supervising crew staffing levels to ensure operational needs are met while focusing on attention to detail. You will also be responsible for motivating and supporting your team, promoting a positive and energetic work environment.

In addition, you will serve as a valuable resource for our guests, providing expert knowledge on the hotel and surrounding area to enhance their stay. Building relationships with our guests and encouraging repeat bookings will also be a key focus.

With a strong understanding of the department's operations and their impact on overall property financial goals, you will work to achieve or exceed objectives. This role requires someone with experience working with OPERA property management system or similar, as well as relevant experience in a managerial role.

We offer a competitive salary of **$60,000 - $80,000 per annum**, based on location and experience. In addition to a generous salary, we provide exclusive staff discounts on food and beverage, hotel rooms, and opportunities for career growth and development through internationally recognized training programs.

As part of our team, you will have access to flexible working hours and locations, time off to pursue your passions, and paid leave during your birthday month. Our Employee Assistance Program ensures genuine care for associates' physical, emotional, and financial wellbeing.



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