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Customer Service Advocate

2 weeks ago

Adelaide, South Australia CMV Group Full time

**Company Overview**

CMV Group's CMI Toyota has been a prominent Toyota dealer in Australia since 1963. We prioritise delivering superior customer experiences and fostering a supportive workplace environment.

Our history as a family-owned business allows us to establish strong relationships with top automotive brands. We're committed to employee satisfaction and career development.

Role Description

In this Service Advisor position, you'll interact with customers, diagnose issues, and coordinate repair processes. Strong interpersonal skills, flexibility, and problem-solving abilities are crucial.

Key Responsibilities

  • Provide exceptional customer service, resolving queries promptly and efficiently.
  • Communicate effectively with the service team to meet customer expectations.
  • Manage customer vehicle scheduling and updates throughout the day.
  • Maintain close collaboration with the service team to ensure timely vehicle delivery.
  • Ensure compliance with all relevant WHS regulations and guidelines.
  • Evaluate and implement company values within your daily work.

Essential Requirements

  • Desirable: prior experience in an automotive-related role.
  • A courteous and professional attitude is vital.
  • Superior communication and organisational skills are required.
  • A foundational understanding of the automotive industry would be beneficial.
  • Able to thrive in a dynamic work setting.
  • Proficient in computer systems.
  • A self-driven, punctual, and dependable individual.